Frequently Asked Questions
Everything you need to know about your next outdoor adventure.
What is your standard shipping policy?
We offer standard ground shipping across North America. Orders are typically processed within 1-2 business days, and delivery times range from 3 to 7 business days depending on your location.
How do I return an item?
If you are not satisfied with your purchase, you can return your unused item in its original packaging within 30 days of delivery for a full refund, minus shipping costs.
Do Napier tents fit all vehicle types?
Our tents are designed to be universal; however, we offer specific models for trucks, SUVs, CUVs, and minivans. Please check our Fit Guide to ensure compatibility with your specific vehicle make and model.
Are your products covered by a warranty?
Yes, all Napier products come with a one-year limited warranty from the date of purchase covering manufacturing defects in materials and workmanship.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.